Frequently Asked Questions
Everything you need to know about shopping with Orange Sherbet Boutique.
How long does shipping take and what are the costs?
We offer standard and express shipping options. Standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days. Orders over $150 qualify for free standard shipping.
What is your return policy for online orders?
We accept returns on full-priced items within 14 days of delivery. Items must be in original condition with tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' and specific fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
Can I make changes to my order after it has been placed?
Because we aim to process and pack orders as quickly as possible, we cannot guarantee changes once an order is confirmed. Please contact our support team immediately if you notice an error.
Do you restock items that are sold out?
Many of our popular styles are restocked! You can sign up for 'Back in Stock' notifications by selecting your size on the product page and entering your email address.